Spring 2008

CAQH is pleased to present the inaugural edition of the CAQH Catalyst e-newsletter, a quarterly update on CAQH and its administrative simplification initiatives – the Committee on Operating Rules for Information Exchange (CORE) and Universal Credentialing Datasource (UCD). Each issue will feature quick-read articles on important developments, new participants, best practices, upcoming conferences, success stories and more. We welcome your comments and suggestions for future editions. Please contact us at info@caqh.org.

We hope you enjoy the CAQH Catalyst.

LEAD STORIES

CAQH Announces Business Partnership
with ACS, Inc.

CAQH recently announced that it awarded Affiliated Computer Services, Inc. (NYSE: ACS) a contract to provide business process outsourcing, information technology outsourcing and customer care services for the UCD service. ACS is a Fortune 500 company with 62,000 professionals supporting client operations in more than 100 countries. The organization was selected, after a thorough RFP process, for its outstanding record of proven performance in the healthcare arena.

ACS brings the innovative business process and IT tools necessary to ensure CAQH can continue to meet its growth expectations for UCD. CAQH anticipates that participating health plans, hospitals, managed care organizations and providers will realize even greater administrative efficiencies as a result of the partnership. Under the terms of the contract, ACS will integrate its state-of-the-art document and customer relationship management systems with web applications to support the UCD service. The transition to ACS is scheduled to be complete by late summer 2008.

Read the recent ACS press release about the new contract.

For more information about ACS, you may visit www.acs-inc.com. Please contact CAQH Managing Director, UCD, Pat Smith at (202) 861-1474 if you have any questions.



BCBSA Statement of Support for CORE

The Blue Cross and Blue Shield Association (BCBSA), a CAQH member and active CORE participant, recently issued the following statement of support for the CAQH Committee on Operating Rules for Information Exchange (CORE) initiative:

"BCBSA is pleased to participate in CAQH CORE's efforts to streamline electronic eligibility. Simplifying provider access to patient insurance coverage information is critical and the Blues believe that CORE is a key initiative to bring the industry together for collaboration and consensus building."

— Blue Cross and Blue Shield Association


Upcoming CORE Conferences

There are several meeting opportunities this quarter to learn more about CORE. Please click on each event to learn more.

TEPR 2008;
May 17 - 21, 2008

CAQH WEDI Educational Audiocast;
May 28, 2008

Western Claim Conference;
June 9 - 10, 2008

HFMA ANI Conference;
June 24-26, 2008


New CORE Certifications

Clearinghouses/Products
Post-N-Track Corporation –
Doohickey Web Services

RxHub, LLC -
PRNTM



Vendors/Products
CSC Consulting, Inc.-
CSC DirectConnectsm


Pending CORE Certifications

Health Plans
Humana Inc.

Clearinghouses
MD On-Line

Vendors
Quovadx

CAQH launched the Committee on Operating Rules for Information Exchange (CORE) to develop an all-payer solution that ensures electronic healthcare administrative data exchange is streamlined and consistent, regardless of the technology. CORE is more than 100 industry stakeholders collaborating on a set of uniform business rules that are built on existing industry requirements. CORE participating organizations collectively cover more than 130 million lives or more than 75 percent of the commercially insured plus Medicare and state-based Medicaid beneficiaries.

CORE Phase II Rules Nearing Completion

Building on Phase I rules, Phase II rules will soon be complete. The CORE rules are being developed in phases, with increasingly more complex content and infrastructure requirements. This approach allows organizations to build on previous phases and progressively adopt new standards.

Before a phase launches, CORE rules go through a voting process. View the CORE Phase II voting timeline. The CORE Phase II rules are currently in CORE Work Group balloting -- the first level of CORE voting.

The proposed CORE Phase II includes five new rules and the Phase II test suite:

The proposed Phase II rules will be presented during a WEDI/CAQH audio conference on May 28, 2008. WellPoint, Availity, and Montefiore Medical Center will share their perspectives on participating in the CORE Phase II rules development process and describe the potential impact the rules will have on the healthcare industry. Register for the audiocast today.

CAQH expects to announce the first CORE Phase II certifications during the fall of this year.


CORE Phase III Rules

CORE Phase III Work Groups will begin meeting to discuss the potential Phase III scope after the Phase II balloting is complete. Areas of interest will be identified to determine the focus of Phase III. The rules will be developed in accordance with CORE's long-term vision and harmonize CORE with other industry efforts.

CORE staff has begun behind-the-scenes planning, including discussions with industry groups, reviewing current and upcoming national efforts in the HIT arena, and identifying needed subject matter experts.


CORE In The News

Aetna Requires CORE Rules

Aetna is the first national healthcare organization to require all of its administrative data-exchange vendors to be certified in compliance with the CORE rules.

Read the full press release here.

RxHub Becomes CORE Certified

RxHub, a leader in e-prescribing, has completed the testing process required to certify its PRN clearinghouse product operates in compliance with the CAQH CORE Phase I operating rules. This achievement represents an important step toward synchronizing interoperability efforts in the medical and pharmacy sectors.

Read the full press release here.

HITSP Adopts CORE Data Content Rule

CAQH announced earlier this year that the eligibility data content section of its CORE Phase I rules is a final component of the Healthcare Information Technology Standards Panel’s (HITSP) first set of interoperability standards; specifically, the HITSP Consumer Empowerment Interoperability Specifications. These standards were formally recognized by Health and Human Services Secretary Mike Leavitt in late January.

Read the full press release here.


State Updates

Individual states are considering different ways to simplify healthcare administration. The benefits of CORE are being recognized in several of these states:

Colorado - A report commissioned by the state identified the efficiency of electronic transactions in healthcare as a means of cost savings. CAQH was invited to meet with stakeholders, including members of the Colorado Association of Health Plans and officials from the State Insurance Department, to explain CORE's mission. At the meeting, CAQH outlined how CORE addresses the importance of multi-stakeholder commitment to administrative cost reduction. In addition, CAQH discussed how CORE can serve as a key component of state e-health strategies.

Ohio – State legislation mandated the establishment of an Advisory Committee to study the formulation of state-specific eligibility requirements. CORE has been included in early drafts of legislation and CAQH continues to be available to the Committee as an educational resource.

Texas - Texas passed legislation that is partly focused on eligibility; CORE is mentioned in this legislation. CAQH has met with various Texas stakeholders to discuss CORE and how it relates to a Patient ID Card Pilot Program that the state is also considering. Meetings have included the Committee on Electronic Data Exchange, state health plans, state legislators, and the Texas Department of Insurance.

Virginia - The Virginia Healthcare Exchange Network (VHEN) is encouraging participants to adopt and apply the CAQH CORE Phase I operating rules to exchanges of eligibility transactions among Virginia payers and providers.

UCD STATS AT A GLANCE

The number of physicians and other healthcare providers using the Universal Credentialing Datasource continues to grow. On average, 10,000 providers join the data-collection service each month.

Totals as of May 8, 2008:

UCD Registered Providers
584,605

Completed UCD Applications
529,555


NEW UCD PARTICIPANTS
Jan. 2008 - Apr. 2008

Highmark BCBS
Creoks Behavioral Health Services,   Inc
Wise Provider Networks
SummaCare
Rutland Regional Medical Center
North Country Health System
Physician Organized Healthcare   System
Southwestern Vermont Medical   Center
Health Net Federal Services, LLC
Blue Cross and Blue Shield of   Arizona
Mt Ascutney Hospital
University Physicians Associates   Louisville
Angeles IPA
Redlands IPA
Brattleboro Memorial Hospital
Fidelis Secure Care
Carolina Crescent Health Plan
Copley Hospital
Preferred Care Partners (Florida)
Keystone Mercy/AmeriHealth Mercy
Gifford Medical Center
Community Family Care Medical   Group
Alpha Care Medical Group
Multicultural Primary Care Medical   Group
Hollywood Presbyterian Medical   Group
HealthRight
Health One Alliance / Alliant Health
Otis Health Care Center/Grace   Cottage
Porter Hospital
Colorado Access
Parker Group/Interplan/Healthsmart
Fairpay Select Health
US Army National Guard

Launched in 2002 by CAQH, the Universal Credentialing Datasource (UCD) is achieving its vision of simplified credentialing by reducing paperwork and millions of dollars of annual administrative costs for more than 580,000 providers and 400 health plans, hospitals and MCOs across the United States.

Vermont Hospital Association Adopts UCD

All 17 Vermont hospitals are collecting provider data through the CAQH Standard Provider Application form, mandated by state legislation passed in 2006. In recent developments, 14 of the hospitals have additionally committed to collecting provider data, including credentialing information, through the CAQH Universal Credentialing Datasource (UCD) service.

The Vermont Association of Hospitals and Healthcare Systems (VAHHS) recommended its members use UCD to further simplify the provider credentialing and re-credentialing process. Studies of UCD revealed that the service saves time, saves money, reduces paperwork, and keeps information current.

“Collecting provider data electronically through UCD is the most efficient approach for hospitals and providers,” said Sorin Davis, CAQH Director of Marketing and Business Development. “Vermont's approach can serve as a model for hospital associations across the United States.”


Seven Organizations Sign On To SanctionsTrack

Seven additional UCD-participating organizations began using SanctionsTrack during the first quarter of 2008. New participants include Advantica EyeCare; Health Net Federal Services, LLC; HSC Health Plan; Wise Provider Networks; Physician Organized Healthcare System; Keystone Mercy/AmeriHealth Mercy; and HealthRight.

SanctionsTrack quickly identifies providers with sanctions and/or disciplinary actions through daily updates drawn from all state licensing boards, the Office of Inspector General, Office of Personnel Management and Medicare/Medicaid sources – more than 400 in all. With sanctions monitoring in all 50 states and DC, this tracking system helps identify any provider who may not disclose out-of-state activity.

If you are interested in attending a complimentary webinar on the SanctionsTrack service, please contact Christy Stroup, Credentialing Sales Manager, at cstroup@caqh.org or
(202) 778-3208.


Maryland Adopts CAQH Form

On Jan. 1, 2008, Maryland’s Department of Insurance Administration adopted the CAQH Universal Credentialing Datasource Application, renaming it the Maryland Uniform Credentialing Form. This decision was made in conjunction with the state’s Department of Health and Mental Hygiene, the Maryland Board of Physicians, and other stakeholders. The state's adoption of the form will afford providers greater portability and will reduce the administrative process for credentialing organizations that operate in multiple states. Maryland joins ten other states that have elected to mandate or promote the CAQH Universal Credentialing Datasource Application as the state standard. Missouri is currently considering the UCD form for adoption later this year.


UCD Data Quality Analysis

In response to numerous inquiries from participating organizations and the findings of a recent Lewin Group study, CAQH is establishing a Data Quality Task Force to assess the integrity, timeliness and accuracy of the self-reported provider data obtained through the UCD. The Data Quality Task Force, being formed with representatives of UCD participating organizations, will develop and direct a study that is expected to be completed by the end of this year. The task force also will work to identify alternative uses of the UCD data and recommend future directions for the initiative. Look for updates in the CAQH Catalyst throughout the year.

For more information, contact Christy Stroup, Credentialing Sales Manager, at cstroup@caqh.org or (202) 778-3208.



Catalyst is a quarterly CAQH ePublication focused on strategies and best-practices for simplifying healthcare administration.

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