General UPD FAQs
What is the CAQH Universal Provider Datasource?
UPD is an online provider data-collection service. It streamlines provider data collection by using a standard electronic form that meets the needs of nearly every health plan, hospital and other healthcare organization. UPD enables physicians and other healthcare professionals in all 50 states and the District of Columbia to enter information free-of-charge into a secure central database, then authorize healthcare organizations to access that information. UPD eliminates redundant paperwork and reduces administrative burden.
What healthcare organizations participate in the CAQH Universal Provider Datasource?
The list of health plans and other healthcare organizations that participate in the UPD is continuously expanding. Click here for the latest list of participating organizations.
Are all physicians and other healthcare professionals required to use Universal Provider Datasource?
No. Participation in UPD is voluntary. Some health plans and other healthcare organizations have requested that their network providers use UPD starting with their next re-credentialing event. Click here for a list of UPD-participating organizations or call the CAQH Support Desk at 1-888-599-1771. Provider relations staff also can provide this information.
Is there a cost for the service?
There is no cost to physicians or other healthcare professionals to use UPD. UPD-organizations pay an annual participation fee and a fee to access the data.
What is required for physicians and other healthcare professionals to use the service?
Physicians and other healthcare professionals must have a contractual arrangement with a UPD-participating plan, hospital, or other healthcare organization to use the service. Once registered, physicians and other healthcare professionals will be invited by CAQH to participate with a unique Provider ID number in order to access UPD and submit their information online.
Why Did CAQH rename the Universal Credentialing Datasource the Universal Provider Datasource?
The Universal Credentialing Datasource became the industry standard for collecting provider credentialing data. Many participating organizations also found the data useful for claims processing, quality assurance, emergency response, member services, such as directories and referrals, and more. Universal Provider Datasource better reflects the service’s broader value.
Who can I contact for help, or if I have questions about the service?
You can call the CAQH Help Desk at 888.599.1771 or email firstname.lastname@example.org.
How do physicians and other healthcare professionals complete the Universal Provider Datasource Data Collection Process?
Completing the form requires five steps:
- Completing the UPD Online Form
- Authorizing UPD-participating Plan Access to the information
- Verifying data entry/Attesting
- Submitting supporting documentation
How do you register to use the UPD service?
- Go online to https://upd.caqh.org/OAS/.
- Click "Logging in for the first time?"
- Enter CAQH Provider ID.
- Enter authentication data.
- Create username and password (make sure you write down this login information and keep it in a safe place).
How do you login to the Universal Provider Datasource after registering?
UPD is located at https://upd.caqh.org/OAS/. The Provider ID number sent in the CAQH invitation letter is required to complete login.
What should physicians and other healthcare professionals do if they lose their Provider ID?
Contact the CAQH Support Desk at 1-888-599-1771.
Why does the CAQH Provider Data Collection Form ask for such detailed practice information?
Detailed practice information helps ensure that UPD-participating health plans, hospitals, and other healthcare organizations can obtain all the information they need without having to conduct any follow up with physicians or other healthcare providers. The form's broad scope also ensures that participating organizations can better maintain and improve provider directories and data systems. The online form only asks questions that are relevant to a particular specialty or provider type.
Must the entire CAQH Provider Data Collection Form be completed?
Yes. Before UPD-participating organizations can access physician or other healthcare provider data, the entire form must be completed and they must be authorized. The form does not need to be completed all at once. Partially completed forms may be saved and finished at a later time.
How do physicians and other healthcare professionals control who can access their information?
In the third step to completing the UPD data-collection process, physicians and other healthcare professionals are required to indicate which participating health plans and healthcare organizations can access their data. Only organizations that they authorize can access their information.
How do you submit supporting documents?
Supporting documents should be faxed toll-free to 1-866-293-0414.
Do physicians and other healthcare professionals need to notify UPD-participating organizations that they have completed their CAQH Provider Data Collection Form?
No. Organizations authorized to view completed data will automatically be notified.