- About CAQH CORE
- Operating Rules
- CORE Certification
- Priority Topics
- Join CAQH CORE
- Resource Library
- CAQH ProView
- CAQH ProView for Groups
- CAQH ProView - Dental
- Provider Directory - DirectAssure
- Credentialing Solutions Suite
- COB Smart
CAQH US Healthcare Efficiency Index
TABLE OF CONTENTS
- General Information Collected
- Personal Information Collected
- Personal Information Use
- Opt Out from Vendor Communications
- Opt Out from Company Marketing Communications
- Web Beacons
- Contact by Company
- Maintenance of Your Information
- Links to Other Websites
- California Privacy Rights
- Governing Law / Transmission of Information
- How to Contact Us
2. GENERAL INFORMATION COLLECTED
In order to enhance the content contained on the Websites and in the Services, Company may gather and store certain information about your visit. "General Information" is information about you or your activities through which you cannot be identified. This information may include some or all of the following items:
A. The Internet Protocol ("IP") address of your Internet Service Provider ("ISP") and/or your computer, if it has its own static IP address. The domain name may also be collected.
B. The date, time, length of stay, and specific Company web pages, topics, images, documents or forms accessed at such Website or through the Services.
C. Whether you are viewing any of the Websites or using any of the Services for the first time, or are a return visitor, including whether you are a registered or anonymous or unregistered user.
D. The Uniform Resource Locator ("URL") of the website, link or advertisement that referred you to any of the Websites and/or the Services,
E. The search engine that referred you and any search strings or phrases entered into the search engine to find any of the Websites and/or the Services.
F. Demographic information concerning your country of origin, time zone and language(s) used.
G. The type and version of the Internet browser used to visit any of the Websites and/or the Services, the operating system on your computer, and information regarding errors when viewing or using any of the Websites or the Services.
Company collects this General Information and may use it to generate aggregate statistics about visitors to the Websites and Services. In situations where it is possible to do so, General Information may be linked to Personal Information (defined below).
3. PERSONAL INFORMATION COLLECTED
"Personal Information" is information through which you can be identified. Providing your personal information to Company is your choice. Company maintains one or more databases to store your Personal Information and may keep such information indefinitely. Personal Information that Company may collect from you includes, but is not limited to your name, mailing address(es), telephone number(s), facsimile number(s), email address(es), birth date, employer, and any other information that you voluntarily provide. Personal Information you volunteer is used by Company for internal verification, to complete requested transactions, obtain information for our indexes, ensure appropriate legal use of the Services, provide you notification about updates to the Websites, Services, goods, and data, and to help provide you with technical support for the Services.
Your Personal Information is collected from our Websites and our Services, through email and/or through online forms (i.e., registration for an account, request for information) you complete, request for newsletters, taking surveys, reporting problems and through any of your other activities with Company or on the Websites or in the Services. Personal Information that Company collects depends on the nature of your activities. For example:
A. Registration: in order to register an account, you will need to provide your full name, address, telephone number, email address, line of business, and company name. We strongly encourage you not to use any Personal Information in your username or password.
B. Information you voluntarily submit on our "Contact Us" web page, through our "Send me update" box at the bottom of our web pages, and other surveys and feedback will require the disclosure of your full name, email address, and organization and may also include your telephone number, title, and mailing address, and is used by Company to enhance our Websites or Services, to send you newsletters or updates about the Websites or Services, or to reply to your questions or comments.
4. PERSONAL INFORMATION USE
In addition to those uses set forth in Section 3 above, Company may use your Personal Information to: (a) provide, administer, facilitate and maintain your use of the Websites and/or the Services; (b) provide it to vendors as set forth in Section 5 below; (c) send you marketing communications about the Websites, the Services and any other Company goods and/or services as set forth in Section 6 below; (d) enable user to user communications; (e) resolve disputes between users and/or a user and Company as set forth in this Section below; (f) identify sources of errors or issues with any of the Websites and/or the Services; and (g) as otherwise needed, as determined in Company's sole discretion, to protect the safety of our users, employees, third parties and members of the public.
Company may provide the ability for you to submit information to Company for use on or in the Websites and through the Services. Please understand that any information that is disclosed to us becomes public information. Company has no control over its use by others and you should exercise caution when deciding to disclose your Personal Information or any other information about yourself. The information presented on the Websites or through the Services may reflect the views of the individual users or companies and does not necessarily reflect the views of Company or any of its affiliates. Company reserves the right (but shall have no obligation) to monitor the information you submit to us for use on the Websites or in the Services.
5. OPT OUT VENDOR COMMUNICATIONS
In addition to its own use, Company may pass your Personal Information to third party fulfillment companies, shipping companies and credit card processors and/or any of their authorized agents who provides the goods or services requested to meet your needs. Company may provide your email address to vendors that it deems provide goods or services which you may need. You may opt out of receiving such vendor emails by contacting us at firstname.lastname@example.org.
6. OPT OUT COMPANY MARKETING COMMUNICATIONS
Company may also use your Personal Information, or a portion thereof, to send you marketing materials, report information, vendors with information that you may need, and/or Company newsletters or advertisements, unless you notify Company that you do not wish to receive such materials. Company may also use the services of bonded mailing houses that are authorized to use your Personal Information only for the benefit of Company. Please contact Company at email@example.com to request that you not be sent any or all of such information.
The use of "Cookies" is a standard practice among websites. A Cookie is a small text file that is placed on your computer to uniquely distinguish your visit to a website. Cookies are most often used to track specific information regarding your activity on a particular website.
When you visit our Websites and/or Services, we may place a Cookie in a directory of your computer's hard drive. The information that Cookies collect includes the date and time of your visit and your registration information. Cookies offer you many conveniences for our Websites and Services. For example, they allow Company to recognize certain information, such as your browser type, so we know if you can view certain plug-ins like Macromedia Flash files. They also allow us to streamline your visit to the Websites and/or Services based on your previous visits.
You may configure your browser to accept or deny Cookies from our Websites and our Services. However, disabling or denying Cookies from our Websites and/or our Services may render parts of them inaccessible or may cause certain web pages not to properly load. There are also several services and websites which allow you to visit websites, including our Websites, anonymously. Again, if you use these anonymizing services or websites, you may not be able to access or use all of the web pages for the Websites and/or the Services.
8. WEB BEACONS
Company may use "web beacons," sometimes referred to as "clear gifs" or "web bugs," which is another way (instead of Cookies) to help personalize your experience on the Websites and/or the Services. Web beacons are typically invisible to you, and are generally embedded in very small clear graphics files. We may use web beacons to monitor certain non-personally identifiable information about you, including the URL of the page from which the web beacon originated, the type of browser used, the IP address of your computer, and the time you viewed the web beacon. We may also use web beacons to assist our content companies in providing the contact they believe you want to see. Web beacons are also used to allow us and our partners to determine how many people view the web pages and/or clicked through, and to assist in serving and managing content. While web beacons do not collect Personal Information, the information collected by them may be used in conjunction with Cookies to identify aggregate information about users of our Websites and Services.
9. CONTACT BY COMPANY
You do not have to participate in Company's mailing lists (newsletters) in order to use the Websites. However, if you elect not to receive such newsletters, you may miss valuable information on Company and/or its goods or services. Company will not contact you nor send you marketing materials, unless you have accepted to receive such contact or information (i.e., you have not opted out).
10. MAINTENANCE OF PERSONAL INFORMATION
You can access your Personal Information contained in Company's database by contacting us at firstname.lastname@example.org. If you believe that any of your information is incorrect or needs updating, please let us know either at the email address listed in this section, or by U.S. Postal Mail to our address listed below (Attn: Accounts). Company will use reasonable efforts to correct your information and our records upon verification of the requested change. If you no longer wish to receive email or postal notifications about our Websites, goods or services please let us know by sending an email to email@example.com or by sending us a letter via U.S. Postal Mail at our address listed below (Attn: Opt Out of Mailing) and specifying in the text of your email or letter which notifications you no longer wish to receive. In addition, within the text of your email or letter, you should provide your exact name and address, so that we can do our best to ensure that you stop receiving the notifications that you no longer wish to receive. After such a request is received, Company will use reasonable efforts to refrain from including you when sending such notifications by noting your opt out election in our database.
You decide what Personal Information you make available to other users of our Websites and/or Services. All users of our Websites and/or Services should be aware that information you make available via any voluntary disclosures to us for use on the Websites or through the Services is public and not private. Company is not responsible for and cannot control the actions of others who will have access to this information, therefore, we do not and cannot guarantee that the information you disclose in this manner will not be viewed by unauthorized persons.
Company may provide security measures that are designed to restrict access to certain portions of the Websites, such as restricted areas for data contribution, but Company cannot and is not responsible for circumvention of these security measures or for further distribution or use of any information you disclose in public areas by others. We may also provide you tools to edit and remove the information or materials you make available on our Websites, but even after removal, copies of any information you post may remain viewable in cached, archived or otherwise saved media that is outside the control of Company. You are solely responsible for any information and materials that you choose to make available to us for use on our Websites and/or through our Services.
Company may, but is not responsible for or obligated to, back up your information, including any Personal Information. We encourage you to back up your own information on a routine basis.
Even if your account is terminated, Company may still maintain and store for as long as it wants or needs, in its sole discretion, your non-Personal Information, including without limitation your IP addresses, browser and topic information, and any anonymous information, including any IDs attached to anonymous users.
Please be aware that even if your account is terminated, some or all of your information, including your Personal Information, could still be available to others, including information that has been (a) posted or incorporated into other's web pages or comments; (b) posted, shared or submitted to public areas of the Websites and/or the Services; (c) copied, displayed, stored or distributed by other users; or (d) posted, shared or submitted to or available on any other third party websites or services.
Company does not knowingly solicit or collect information from children (defined as minors younger than thirteen (13) years of age) and children under the age of 13 should not use or attempt to use the Websites and/or the Services. Company restricts use of the Websites and the Services to only those over 18 years of age. There are no computer applications on our Websites or in our Services which allow for the determination of your age. If Company discovers or is notified that Personal Information of a child under age 13 has been collected, Company will take reasonable steps to delete this information. All information volunteered to Company will be treated the same as information given by an adult. Company recommends that the Internet browsing behavior of any child should be carefully supervised by a responsible adult at all times. If you are a parent or legal guardian and believe that Company has any information from or about your child under age 13, you may contact us at firstname.lastname@example.org to request that such information be deleted.
13. LINKS TO OTHER WEBSITES
The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information from unauthorized access and improper use. Company makes access to your Personal Information subject to certain security measures, including technological controls such as "firewalls," in accordance with industry standards. When the use of a Company web page involves the transmission of Personal Information or confidential information, Company may use Secure Socket Layer ("SSL") technology to establish a secure connection between your computer and Company. SSL allows the transmission of encrypted information from your computer to Company and back again, and is currently the industry standard for Internet platform security. From time to time, we review our security procedures in order to consider appropriate new technology and methods.
Please be aware though that no data transmission over the Internet can be guaranteed to be 100% secure, so while Company strives to protect your Personal Information, Company cannot ensure or warrant the security of any information that you voluntarily give to Company.
Company reserves the right to monitor all network traffic to our Websites and/or our Services to identify and/or block unauthorized attempts or intrusions, upload or change information, or cause damage to any of our Websites, Services or any of our computer or network equipment or software in any manner. Anyone using any of our Websites or Services expressly consents to such monitoring.
15. YOUR CALIFORNIA PRIVACY RIGHTS
FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your Personal Information with third parties. If you reside in California and have provided your Personal Information to Company, you may request information about our disclosures of certain categories of Personal Information to third parties for direct marketing purposes. Such requests must be submitted to us at one of the following addresses: email@example.com or
The Council for Affordable Quality Healthcare
Attn: California Privacy Rights
601 Pennsylvania Avenue, Suite 500
Washington, D.C. 20004
Within thirty (30) days of receiving such a request, we will provide a list of the categories of Personal Information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this Section.
16. GOVERNING LAW / TRANSMISSION OF INFORMATION
18. HOW TO CONTACT US
U.S. Postal Mail: The Council for Affordable Quality Healthcare
Contact Regarding USHEI Website
601 Pennsylvania Avenue, Suite 5000
Washington, D.C. 20004