CAQH US Healthcare Efficiency Index

Privacy Policy



Your privacy is important to us! The Council on Affordable Quality Healthcare (collectively, "Company" or "we" or "us") respects your privacy rights and our obligations with respect to your privacy and maintenance of your Personal Information (defined below). This privacy policy ("Privacy Policy") govern use of the websites operated by or on behalf of Company and on which this Privacy Policy appears, including the website located at ("Websites") and the Company services provided on or through the Websites and/or accessible through various desktop and mobile web browsers, and various other services that we may offer from time to time (collectively, the "Services").

This Privacy Policy describes the information about you that Company collects through the Websites and/or the Services and how this information is used, maintained, and, in some cases, shared. Company values your use of the Websites and/or the Services and is committed to protecting your privacy. Company has provided this Privacy Policy to assist you in understanding the information that we collect, how we use it, and the ways we maintain it, including the security of your personal information. By visiting or using the Websites, Services, applications, and any other pages, features or content on the Websites or available in the Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

This Privacy Policy applies to all of Company's Websites and Services. However, this Privacy Policy applies only to information that you provide to Company while visiting the Websites and to use the Services, and does not apply to any information that Company has received, obtained or may obtain offline or through other traditional means.

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In order to enhance the content contained on the Websites and in the Services, Company may gather and store certain information about your visit. "General Information" is information about you or your activities through which you cannot be identified. This information may include some or all of the following items:
A. The Internet Protocol ("IP") address of your Internet Service Provider ("ISP") and/or your computer, if it has its own static IP address. The domain name may also be collected.
B. The date, time, length of stay, and specific Company web pages, topics, images, documents or forms accessed at such Website or through the Services.
C. Whether you are viewing any of the Websites or using any of the Services for the first time, or are a return visitor, including whether you are a registered or anonymous or unregistered user.
D. The Uniform Resource Locator ("URL") of the website, link or advertisement that referred you to any of the Websites and/or the Services,
E. The search engine that referred you and any search strings or phrases entered into the search engine to find any of the Websites and/or the Services.
F. Demographic information concerning your country of origin, time zone and language(s) used.
G. The type and version of the Internet browser used to visit any of the Websites and/or the Services, the operating system on your computer, and information regarding errors when viewing or using any of the Websites or the Services.
Company collects this General Information and may use it to generate aggregate statistics about visitors to the Websites and Services. In situations where it is possible to do so, General Information may be linked to Personal Information (defined below).

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"Personal Information" is information through which you can be identified. Providing your personal information to Company is your choice. Company maintains one or more databases to store your Personal Information and may keep such information indefinitely. Personal Information that Company may collect from you includes, but is not limited to your name, mailing address(es), telephone number(s), facsimile number(s), email address(es), birth date, employer, and any other information that you voluntarily provide. Personal Information you volunteer is used by Company for internal verification, to complete requested transactions, obtain information for our indexes, ensure appropriate legal use of the Services, provide you notification about updates to the Websites, Services, goods, and data, and to help provide you with technical support for the Services.

Your Personal Information is collected from our Websites and our Services, through email and/or through online forms (i.e., registration for an account, request for information) you complete, request for newsletters, taking surveys, reporting problems and through any of your other activities with Company or on the Websites or in the Services. Personal Information that Company collects depends on the nature of your activities. For example:
A. Registration: in order to register an account, you will need to provide your full name, address, telephone number, email address, line of business, and company name. We strongly encourage you not to use any Personal Information in your username or password.
B. Information you voluntarily submit on our "Contact Us" web page, through our "Send me update" box at the bottom of our web pages, and other surveys and feedback will require the disclosure of your full name, email address, and organization and may also include your telephone number, title, and mailing address, and is used by Company to enhance our Websites or Services, to send you newsletters or updates about the Websites or Services, or to reply to your questions or comments.

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Unless legally required to do so, Company will not sell, rent or otherwise disclose your Personal information to any outside company or organization, except as described in this Privacy Policy. This Privacy Policy excludes data that may be stored or transmitted to or from the Internet company hosting the Websites or the Services.

In addition to those uses set forth in Section 3 above, Company may use your Personal Information to: (a) provide, administer, facilitate and maintain your use of the Websites and/or the Services; (b) provide it to vendors as set forth in Section 5 below; (c) send you marketing communications about the Websites, the Services and any other Company goods and/or services as set forth in Section 6 below; (d) enable user to user communications; (e) resolve disputes between users and/or a user and Company as set forth in this Section below; (f) identify sources of errors or issues with any of the Websites and/or the Services; and (g) as otherwise needed, as determined in Company's sole discretion, to protect the safety of our users, employees, third parties and members of the public.

Company may also hire companies to help provide products or services, like a shipping company that may deliver packages, an email marketing service that may send out our updates or newsletters, or any other third party that is needed to assist in the completion of transactions or requests. In those instances, there is a need to share your information with these third parties. Company may also work with other companies who help either gather your information or communicate with you. Your opt-out of receiving information from us and/or third parties will not apply to sharing by Company of your Personal Information with any of these third parties. Nonetheless, except as separately permitted by other provisions of this Privacy Policy, these third parties are allowed to gather, receive, and use your information only for the purposes described herein and/or as required by law.

Company may provide the ability for you to submit information to Company for use on or in the Websites and through the Services. Please understand that any information that is disclosed to us becomes public information. Company has no control over its use by others and you should exercise caution when deciding to disclose your Personal Information or any other information about yourself. The information presented on the Websites or through the Services may reflect the views of the individual users or companies and does not necessarily reflect the views of Company or any of its affiliates. Company reserves the right (but shall have no obligation) to monitor the information you submit to us for use on the Websites or in the Services.

Company may also disclose and/or transfer your Personal Information: (1) in response to judicial or governmental subpoenas, warrants, or orders served on or delivered to Company; (2) if needed, as determined in Company's sole discretion, to protect Company's rights or property, to enforce the provisions of this Privacy Policy and/or Company's Terms of Use, and/or to prevent harm to yourself or others; and (3) if Company or its business is sold or offered for sale to another entity or individual(s), a petition for relief is filed under U.S. Bankruptcy laws for or against Company, or if Company becomes subject to an order of appointment of a trustee or receiver.

Company reserves the right to release and/or use all information contained within our databases, access logs or other records concerning you if you violate this Privacy Policy, our Terms of Use or other rules, policies, notices, agreements or guidelines, or intentionally or unintentionally partake (or are reasonably suspected of partaking) in any illegal activity, including, but not limited to, hacking, even without a subpoena, warrant or other court order, and to release such information in response to court and governmental orders, civil subpoenas, discovery requests and as otherwise required by law, and/or to initiate our own legal proceedings. Company cooperates with law enforcement agencies in identifying those who may be using the Websites (or any part thereof) or Services for illegal activities. Company also reserves the right to report any suspected illegal activity to law enforcement individuals or entities for investigation or prosecution.

Company may purchase a business or sell one or more of our businesses and your Personal Information may be transferred as a part of the purchase or sale. In the event that we purchase a business, the Personal Information received with that business would be treated in accordance with this Privacy Policy, if it is practicable and permissible to do so. In the event that we sell a business, we will attempt to include provisions in the selling contract requiring the purchaser to treat your Personal Information in the same manner required by this Privacy Policy. Thus, any of your opt out requests will not affect our right to transfer your information to a purchaser in these circumstances. Company also reserves the right to transfer your Personal Information to a third party in the event of a transfer of all or substantially all of Company's assets to a third party, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Company may take your Personal Information and make it non-personally identifiable, either by combining it with information about other individuals (aggregating your information with information about other individuals), or by removing characteristics (such as your name) that make the information personally identifiable to you (de-personalizing your information). Given the nature of this information, there are no restrictions under this Privacy Policy upon the right of Company to aggregate or de-personalize your personal information, and Company may use and/or share with third parties the resulting non-personally identifiable information in any manner in Company's sole discretion.

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In addition to its own use, Company may pass your Personal Information to third party fulfillment companies, shipping companies and credit card processors and/or any of their authorized agents who provides the goods or services requested to meet your needs. Company may provide your email address to vendors that it deems provide goods or services which you may need. You may opt out of receiving such vendor emails by contacting us at

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Company may also use your Personal Information, or a portion thereof, to send you marketing materials, report information, vendors with information that you may need, and/or Company newsletters or advertisements, unless you notify Company that you do not wish to receive such materials. Company may also use the services of bonded mailing houses that are authorized to use your Personal Information only for the benefit of Company. Please contact Company at to request that you not be sent any or all of such information.

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The use of "Cookies" is a standard practice among websites. A Cookie is a small text file that is placed on your computer to uniquely distinguish your visit to a website. Cookies are most often used to track specific information regarding your activity on a particular website.

When you visit our Websites and/or Services, we may place a Cookie in a directory of your computer's hard drive. The information that Cookies collect includes the date and time of your visit and your registration information. Cookies offer you many conveniences for our Websites and Services. For example, they allow Company to recognize certain information, such as your browser type, so we know if you can view certain plug-ins like Macromedia Flash files. They also allow us to streamline your visit to the Websites and/or Services based on your previous visits.

Cookies may be either permanent or temporary. Company may use both temporary and permanent cookies. A temporary or "session" Cookie is placed on your computer during your visit to or use of any of our Websites and/or Services and is deleted when you exit your Internet browser and/or turn off your computer. A permanent or "persistent" Cookie means that the Cookie stays on your hard drive until you delete it. You can delete our permanent Cookie at any time by following the instructions contained in your browser's help file, or by contacting the company providing your browser's technical support. Company does not use cookies to store information such as credit card numbers, social security numbers, or any other highly sensitive Personal Information.

You may configure your browser to accept or deny Cookies from our Websites and our Services. However, disabling or denying Cookies from our Websites and/or our Services may render parts of them inaccessible or may cause certain web pages not to properly load. There are also several services and websites which allow you to visit websites, including our Websites, anonymously. Again, if you use these anonymizing services or websites, you may not be able to access or use all of the web pages for the Websites and/or the Services.

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Company may use "web beacons," sometimes referred to as "clear gifs" or "web bugs," which is another way (instead of Cookies) to help personalize your experience on the Websites and/or the Services. Web beacons are typically invisible to you, and are generally embedded in very small clear graphics files. We may use web beacons to monitor certain non-personally identifiable information about you, including the URL of the page from which the web beacon originated, the type of browser used, the IP address of your computer, and the time you viewed the web beacon. We may also use web beacons to assist our content companies in providing the contact they believe you want to see. Web beacons are also used to allow us and our partners to determine how many people view the web pages and/or clicked through, and to assist in serving and managing content. While web beacons do not collect Personal Information, the information collected by them may be used in conjunction with Cookies to identify aggregate information about users of our Websites and Services.

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You do not have to participate in Company's mailing lists (newsletters) in order to use the Websites. However, if you elect not to receive such newsletters, you may miss valuable information on Company and/or its goods or services. Company will not contact you nor send you marketing materials, unless you have accepted to receive such contact or information (i.e., you have not opted out).

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You can access your Personal Information contained in Company's database by contacting us at If you believe that any of your information is incorrect or needs updating, please let us know either at the email address listed in this section, or by U.S. Postal Mail to our address listed below (Attn: Accounts). Company will use reasonable efforts to correct your information and our records upon verification of the requested change. If you no longer wish to receive email or postal notifications about our Websites, goods or services please let us know by sending an email to or by sending us a letter via U.S. Postal Mail at our address listed below (Attn: Opt Out of Mailing) and specifying in the text of your email or letter which notifications you no longer wish to receive. In addition, within the text of your email or letter, you should provide your exact name and address, so that we can do our best to ensure that you stop receiving the notifications that you no longer wish to receive. After such a request is received, Company will use reasonable efforts to refrain from including you when sending such notifications by noting your opt out election in our database.

You decide what Personal Information you make available to other users of our Websites and/or Services. All users of our Websites and/or Services should be aware that information you make available via any voluntary disclosures to us for use on the Websites or through the Services is public and not private. Company is not responsible for and cannot control the actions of others who will have access to this information, therefore, we do not and cannot guarantee that the information you disclose in this manner will not be viewed by unauthorized persons.

Company may provide security measures that are designed to restrict access to certain portions of the Websites, such as restricted areas for data contribution, but Company cannot and is not responsible for circumvention of these security measures or for further distribution or use of any information you disclose in public areas by others. We may also provide you tools to edit and remove the information or materials you make available on our Websites, but even after removal, copies of any information you post may remain viewable in cached, archived or otherwise saved media that is outside the control of Company. You are solely responsible for any information and materials that you choose to make available to us for use on our Websites and/or through our Services.

Company may, but is not responsible for or obligated to, back up your information, including any Personal Information. We encourage you to back up your own information on a routine basis.

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Both you and Company can terminate your account as set forth in our Terms of Use in Section 17. If your account is terminated, Company will use commercially reasonable efforts to deactivate and/or delete your account, including Personal Information, within thirty (30) days of your request. If your account is terminated by Company, then your account may be deactivated and/or deleted by Company in any time frame, including never. Further, even after termination, your information, although no longer accessible by you for login, may be maintained and accessible for use by Company, including for the purposes set forth in this Privacy Policy.

Even if your account is terminated, Company may still maintain and store for as long as it wants or needs, in its sole discretion, your non-Personal Information, including without limitation your IP addresses, browser and topic information, and any anonymous information, including any IDs attached to anonymous users.

Please be aware that even if your account is terminated, some or all of your information, including your Personal Information, could still be available to others, including information that has been (a) posted or incorporated into other's web pages or comments; (b) posted, shared or submitted to public areas of the Websites and/or the Services; (c) copied, displayed, stored or distributed by other users; or (d) posted, shared or submitted to or available on any other third party websites or services.

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Company does not knowingly solicit or collect information from children (defined as minors younger than thirteen (13) years of age) and children under the age of 13 should not use or attempt to use the Websites and/or the Services. Company restricts use of the Websites and the Services to only those over 18 years of age. There are no computer applications on our Websites or in our Services which allow for the determination of your age. If Company discovers or is notified that Personal Information of a child under age 13 has been collected, Company will take reasonable steps to delete this information. All information volunteered to Company will be treated the same as information given by an adult. Company recommends that the Internet browsing behavior of any child should be carefully supervised by a responsible adult at all times. If you are a parent or legal guardian and believe that Company has any information from or about your child under age 13, you may contact us at to request that such information be deleted.

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Our Websites and/or Services may contain links to other websites (referred to in our Terms of Use as "Linked Sites"). Please refer to Section 8 of our Terms of Use for Company's disclaimers and other information regarding such Linked Site. When you leave the Websites and/or visit a Linked Site, this Privacy Policy is no longer applicable. We do not control, are not responsible for and have no liability for the practices, including the collection of personal information, of Linked Sites, or the privacy policies and/or terms of use/service of any Linked Sites and you should review the policies and agreements of such Linked Sites carefully. You should contact those Linked Sites directly to ask questions about their privacy policies.

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The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information from unauthorized access and improper use. Company makes access to your Personal Information subject to certain security measures, including technological controls such as "firewalls," in accordance with industry standards. When the use of a Company web page involves the transmission of Personal Information or confidential information, Company may use Secure Socket Layer ("SSL") technology to establish a secure connection between your computer and Company. SSL allows the transmission of encrypted information from your computer to Company and back again, and is currently the industry standard for Internet platform security. From time to time, we review our security procedures in order to consider appropriate new technology and methods.

Please be aware though that no data transmission over the Internet can be guaranteed to be 100% secure, so while Company strives to protect your Personal Information, Company cannot ensure or warrant the security of any information that you voluntarily give to Company.

Company reserves the right to monitor all network traffic to our Websites and/or our Services to identify and/or block unauthorized attempts or intrusions, upload or change information, or cause damage to any of our Websites, Services or any of our computer or network equipment or software in any manner. Anyone using any of our Websites or Services expressly consents to such monitoring.

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FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your Personal Information with third parties. If you reside in California and have provided your Personal Information to Company, you may request information about our disclosures of certain categories of Personal Information to third parties for direct marketing purposes. Such requests must be submitted to us at one of the following addresses: or
The Council for Affordable Quality Healthcare
Attn: California Privacy Rights
601 Pennsylvania Avenue, Suite 500
Washington, D.C. 20004
Within thirty (30) days of receiving such a request, we will provide a list of the categories of Personal Information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this Section.

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Our Websites are controlled and operated from our offices within Washington, D.C., United States of America. By choosing to visit our Websites, use our Services, or otherwise provide information to Company, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of the State of New York, as more fully set forth in Section 25 of our Terms of Use.

If you are accessing our Websites and/or Services from any location with regulations or laws governing personal data collection, use or disclosure that differ from United States laws or regulations, please note that through your continued use of our Websites and/or Services, which is governed by the laws of the State of New York and the United States of America and this Privacy Policy, you are transferring Personal Information to the United States of America and you consent to that transfer and any associated storage, usage and processing.

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Company has included the effective date of this Privacy Policy on the first and last page of this document. Company reserves the right to make changes to any terms of this Privacy Policy at any time, however, Company shall provide notification to you in advance of any changes becoming effective, such as by posting a notification on the Websites or via email. If you continue to access and/or use any of the Websites or Services after the effective date of such changes, then such access and/or use will be deemed an acceptance of and an agreement to follow and be bound by the terms as changed. The revised Privacy Policy shall supersede all previous notices or statements regarding the Websites and Services. For this reason, we encourage you to review this Privacy Policy any time you access or use the Websites and/or the Services, and recommend that you print out a copy for your records.

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If you have any questions or concerns about this Privacy Policy, you may contact us through any of the following means, however, please be sure to specify the reason for your communication. Please be aware that any opt out or other requests with specific email address will not be addressed through communication to these general means.
Email: (subject line "Privacy Policy Contact")
U.S. Postal Mail: The Council for Affordable Quality Healthcare
Contact Regarding USHEI Website
601 Pennsylvania Avenue, Suite 5000
Washington, D.C. 20004

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