Manager, Product Owners

WHAT YOU GET:

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office (with many amenities) in downtown Washington, D.C. 

Who we are:

Named one of the "Best Places to Work" by Modern Healthcare for five consecutive years, CAQH has helped nearly 1,000 health plans, 1.6 million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable and consistent. CAQH Explorations researches opportunities to reduce the burden of manual processes in healthcare administration.

Position

Manager, Product Owners

Department
CAQH Solutions
Reports To

Director, Product Management

The Manager, Product Owners supports the Product Owner function and is responsible for effective and timely goal achievement through leadership and management of a team of Product Owners. The position requires a demonstrated ability to manage, coach and mentor in-house staff in SAFe Agile practices, develop and execute plans and budgets, manage and improve business processes, and monitor and report operational results. The Manager Product Owners is also responsible for overseeing the definition, analysis and documentation of business requirements for one or more CAQH solutions.  In this capacity, the Product Owner team will work directly with Product Managers and software developers to identify business rules, use cases, expected behavior and acceptance criteria for new product functionality, and form those rules into user stories and other technical documentation. The successful candidate will bring prior experience managing direct reports as well as extensive experience in technical business analysis, requirements management and technical documentation. 

The Manager, Product Owners reports to the CAQH Director, Product Management. This is a full-time, exempt, remote position.

Specific Responsibilities
  • Supervise and coach assigned Product Owner staff members.
  • Calibrate the work of the team to ensure that all staff set and work to meet equivalent goals and targets in support of the CAQH product development roadmap and solution specific work.
  • Assign work to staff members to ensure that workload is balanced and can be completed per project schedules.
  • Monitor activities of staff to ensure completion of assigned tasks per schedule, and review work product to ensure quality and accuracy.
  • Research current Product Owner trends and best practices.  Promote best practices and the development of skills, competencies, and the level of maturity within the Product Owner team.
  • Promote collaboration between the Product team and CAQH matrix areas that support customer engagement and support, with specific emphasis on Operations, Technology, Sales and Account Management.
  • Support effective partnerships between CAQH and vendor hosts assigned to CAQH solutions.
  • Contribute to short and long-term organizational planning and strategy as a member of the management team.

Bench Support

  • Gather business requirements and break them down into relevant, accurate and detailed functional requirements and user stories.
  • Write detailed user acceptance criteria for user stories that can be understood by business stakeholders, software developers and quality assurance analysts.
  • Plan and facilitate technical design meetings between architects and developers to help gather and document their technical solutions to the business problems for which you are defining requirements.
  • Plan and facilitate status meetings with business stakeholders and product management.
  • Lead backlog grooming sessions to help define new functionality, enhancement requests and software fixes, as well as to answer questions from software developers, architects, and QA analysts so they can accurately estimate
  • Work closely with the product manager and development manager to help create and shape release plans.
  • Review unit tests and quality assurance test cases to ensure they cover all the relevant business scenarios.
  • Monitor the progression of business and functional requirements throughout the project life cycle and work with software development teams to resolve issues.
  • Other duties as assigned.
Knowledge, skills and abilities
  • Demonstrated self-starter and creative thinker who can handle a considerable amount of unstructured, real-world data and be comfortable thinking about solving problems using new and novel approaches.
  • Ability to document business, market or product requirements and create functional design specifications.
  • Ability to coach and develop critical thinking skills to solve problems and think strategically.
  • Ability to manage and coordinate the work of a large and dispersed team in support of key business and operational goals.
  • Ability to occasionally create wireframes and process flow charts utilizing tools such as Visio.
  • Highly organized and efficient, with excellent follow-up skills.
  • Strong and persuasive communication skills (written and verbal).
  • Ability to translate vision and goals into day-to-day activities and behaviors.
  • Basic understanding of software development processes, relational data models.
  • Ability to communicate clearly and concisely with business and technical stakeholders using their terminology.
  • Excels at operating in a fast pace and changing environment.
  • Displays consistent professionalism and good judgment.
  • Ability to influence others to move toward consensus.
  • Strong supervisory, interpersonal, coaching, and mentoring skills.
Experience
  •  5 – 6 years of hands-on experience in a Product Owner, software development and/or product development role or equivalent position.
  • 2 – 3 years supervisory experience
  • Healthcare experience preferred (payer or revenue cycle management).
Education

Bachelor’s degree in computer science, business, healthcare, mathematics, statistics, or related field.

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Employment Type
FULL_TIME
Hiring Organization
CAQH