Product Manager - COB Smart


CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office (with many amenities) in downtown Washington, D.C. 

Who we are:

Named one of the "Best Places to Work" by Modern Healthcare for five consecutive years, CAQH has helped nearly 1,000 health plans, 1.6 million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable and consistent. CAQH Explorations researches opportunities to reduce the burden of manual processes in healthcare administration.


Product Manager - COB Smart 

CAQH Solutions
Reports To

Senior Product Manager

The Product Manager guides the team that is charged with delivering product line contribution for one or more innovative solutions that transform the healthcare system. This includes increasing sales and user adoption of existing products and helping develop new solutions based on industry experience and your contact with customers and prospects. A successful Product Manager must possess a unique blend of business and technical savvy; an innovative, big-picture vision, and the drive to make that a reality.  

The Product Manager will work with all areas of the company along with a development counterpart to define product release requirements and plans. They will work with marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. They will work with the sales team to create a repeatable sales process. They will also serve as the internal and external evangelist for their products. The Product Manager reports to Senior Product Manager in the CAQH Solutions organization. This is a full-time, exempt, remote position.

Specific Responsibilities

Product Champion – Act as the product lead/owner for new and existing products; work with cross-functional teams to enhance existing products.

  • Execute the entire product lifecycle and tactical activities.
  • Prioritize enhancement requests and develop and maintain a product roadmap that casts a vision both internally and externally of where the product is going.
  • Develop a deep understanding of target customer needs and represent the needs of the customer when defining, designing, building, and launching product.
  • Evangelize customer needs and assigned product concepts internally and externally to obtain buy-in and drive industry adoption.
  • Oversee internal and outsourced resources to ensure adherence to development schedule and execute product design reviews, changes, and implementations.
  • Utilize product management tools (Confluence/JIRA) and development practices to support CAQH Solution development initiatives.
  • Drive the development and retirement of assigned existing products.
  • Measure and report the actual results of the product strategy to its plan.
  • Develop and maintain relationships with relevant industry organizations and associations.

Market Landscape Analysis – Support the CMI and strategy teams in analyzing market trends and the competitor landscape to ensure continued product relevance and competitiveness.

Go-to-Market Strategy – Support the marketing team in the development and implementation of a company-wide go-to-market plan, working with all departments to execute.

Business Development Enablement – Support Sales and Account Management teams by assisting with the development of a repeatable sales process, including materials and tools, conducting training, identifying new markets, and advising on short and long-term sales and partnership strategies for existing/new products.

Example Specific COB Smart Duties

  • API implementation and maintenance
  • Primacy logic updates
  • Mandatory fields management
  • FFS Medicaid expansion
  • Data transformation engine development
  • General client questions/sales/AM support
  • Hardware refresh
  • Management of “lights on” projects
  • Partnership opportunities
  • Client conference
  • Roadmap maintenance
  • Competitive and client landscape monitoring
  • Interface with CMI and strategy teams
  • Industry relationships (NAIC, NOPLG)

Client relationship management

Knowledge, skills and abilities
  • Ability to conduct market research, develop business cases, and design conceptual solutions.
  • Ability to document business, market or product requirements and create functional design specifications.
  • Ability to evaluate product ideas and requests from numerous sources and articulate a rationale for those that are worth pursuing.
  • Ability to make and defend decisions related to economic trade-offs and prioritization.
  • Ability to create written, graphic and summary documents and presentations for internal and external use in communicating product goals and objectives.
  • Ability to communicate clearly and concisely with business and technical stakeholders using their terminology.
  • Ability to command an external audience and effectively communicate ideas, strategy, and vision for the products.
  • Ability to work collaboratively and effectively across matrix organizations in a fast-paced, entrepreneurial environment.
  • 3-5 years supporting health plans oversight of healthcare products (preferably with a technology focus).
  • People management/supervisory experience preferred.
  • Bachelor’s degree required.
  • Master’s degree preferred.
  • Degrees in healthcare administration, public health, or technology disciplines preferred.
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