Senior Account Manager

WHAT YOU GET:

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office (with many amenities) in downtown Washington, D.C. 

Who we are:

Named one of the "Best Places to Work" by Modern Healthcare for five consecutive years, CAQH has helped nearly 1,000 health plans, 1.6 million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable and consistent. CAQH Explorations researches opportunities to reduce the burden of manual processes in healthcare administration.

Position

Senior Account Manager

Department
Business Development
Reports To

Associate Director, Account Management

The Senior Account Manager position is responsible for managing a designated portfolio of complex and key CAQH clients. Management involves the delivery of quality service, expansion and maintenance of current and future relationships, and an ongoing profitable business with maximized revenue. This role is accountable for the retention of clients along with expanding their utilization of CAQH services. The Senior Account Manager fully understands the client’s business needs and can articulate those needs to leadership and cross-functional internal teams to provide tailored solutions. This role reports directly to the Associate Director, Account Management. This is a full-time, exempt, remote position.

Specific Responsibilities
  • Portfolio ManagementProactively build strong account staff relationships and manage assigned accounts to achieve CAQH revenue goals and up-sell appropriate CAQH services. Maintain comprehensive understanding of CAQH, its services and how they benefit assigned accounts. Develop and execute account specific strategies that identify client needs and positions CAQH services to meet those needs. Develop and conduct quarterly business reviews (QBRs) with key accounts. Ensure all account communications are tracked within Salesforce.
  • Revenue Ownership – Share ownership of product revenue with Sales and Account Management stakeholders outlining measurable business value and returns. Propose and meet annual revenue targets for new and existing products. Ensure revenue growth is met year over year based on Vice President targets.
  • Collaboration – Collaborate and coordinate to achieve outcomes and drive solutions with multiple areas including CAQH’s Strategy, Sales, Product, Product Management, Operations, Technology, and Finance departments to address existing product gaps, design issues, customer requests, and adoption targets.
  • Mentor Account Managers – Guide, motivate, and mentor account managers to achieve departmental and organizational objectives and a culture of collaboration, productivity, accountability, business acumen, and product knowledge.
  • Healthcare Trends- Identify, assess, and share market demands, changing trends, economic indicators, and competitor activities that can impact account goals and strategic objectives with senior management.
Knowledge, skills and abilities
Experience
  • 8+ years of account management and/or sales experience.
  • 3+ years of experience managing Key clients (national accounts or Fortune 500 companies).
  • Proven history of successful account management: promoting a product or service while developing and managing successful client relationships.
Education
  • Bachelor’s degree required; Master’s degree preferred.
  • Degree in healthcare administration, public health, or technology disciplines preferred.
PDF version
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Employment Type
FULL_TIME
Hiring Organization
CAQH