Health Plan Strategies on Coordination of Benefits - Saving Money through Efficiency and Collaboration

Join CAQH for a complimentary webinar with thought leaders from Kaiser Permanente and Blue Cross Blue Shield of North Carolina.

September 24, 2015 | 02:00 PM to 03:00 PM EDT

Coordination of Benefits (COB) has been a persistent challenge for the healthcare industry. Inaccurate benefits coordination affects health plans, providers and patients, resulting in delayed or inaccurate payments, appeals and significant recovery expenses. Unnecessary COB-related administrative costs total more than $800 million each year.
In this webinar, Kaiser Permanente and Blue Cross Blue Shield of North Carolina (BCBSNC) will share their perspectives on how they have overcome COB challenges and are now "getting it right the first time." These plans have implemented a shared, automated solution that provides access to the most complete and up-to-date source of information on overlapping member coverage and primacy determination.

Hear expert answers to these and other related questions:

  • What healthcare industry costs and challenges do COB operations pose?
  • What are the benefits of using a collaborative, industry-wide solution?
  • How does COB Smart® help streamline the COB process and reduce associated costs?
  • What are real world cost savings and efficiencies from deploying COB Smart?


Sean Killeen
Executive Director, Claims Payment Integrity & Cost Containment
Kaiser Permanente and Kaiser Foundation Health Plan, Inc.

Wanda Howard
Senior Team Lead
Blue Cross Blue Shield of North Carolina

Kristina Welch
Coordination of Benefits Investigator
Blue Cross Blue Shield of North Carolina

Ann Brisk

A concluding 15-minute Q&A session will give you a chance to pose questions to the speakers.

Learn how "getting it right the first time" helps insurers reduce COB-related costs and make coverage work better for members and providers.

CAQH Program: