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November 2019

A recent CAQH survey uncovered the administrative burden on providers associated with maintaining provider directories.

The survey of 1,240 physician practices, conducted in September 2019, determined that directory maintenance costs practices nationwide $2.76 billion annually. Updating directory information costs each practice $998.84 on average every month and requires the equivalent of one staff day per week.

November 2019

For the third consecutive year, CAQH has earned certification for information security from the Health Information Trust (HITRUST) Alliance. By earning this status, CAQH has demonstrated that its solutions meet key healthcare regulations and requirements for protecting and securing sensitive private healthcare information. This achievement places CAQH in an elite group of organizations worldwide.

November 2019

In 2018, 57% of Americans received an invoice for services they thought were covered by insurance, also known as a “surprise bill.” Of that group, 20% reported that these charges were the result of visiting a doctor who was not part of their insurance network.

November 2019

As part of their ongoing work to streamline the business of healthcare, CAQH CORE and X12 are collaborating on a new webinar series. These educational sessions aim to close knowledge gaps and support industry professionals navigating standard transactions and how they interact with the CAQH CORE Operating Rules.

Responses due by Friday, November 1, at 5 p.m. PT

October 2019

CAQH CORE is seeking participants for its survey on the exchange of medical documentation, also known as “attachments.” Since no federally mandated standard for sharing electronic attachments exists, the goal of the survey is to better understand how they are currently exchanged. The findings will help inform the development of operating rules to support a more standardized workflow.

In a recent Medium post, Rachel Goldstein, Senior Manager at CAQH CORE, takes a look at the history of prior authorization and how we can move forward.

October 2019

A standard electronic method for conducting at least a portion of the prior authorization process has been federally mandated since the early 2000s. However, nearly 20 years later, 88 percent of prior authorizations are still conducted either partially or entirely manually, using faxes and phone calls to request and provide clinical information. When managed this way, prior authorizations can take hours, days and even weeks — leaving patients in limbo.

With 13 percent of beneficiaries reporting that they have additional coverage, the coordination of benefits process for Medicaid plans can be complicated and costly.

October 2019

CAQH estimates that administrative inefficiencies associated with coordination of benefits cost the industry $800 million each year. At the Medicaid Health Plans of America (MHPA) Annual Conference, Morgan Tackett, Senior Product Manager of COB Smart, and Laura Carraway, Senior Vice President of Cost Optimization-Program Integrity Coordination of Benefits at Anthem, shared recommendations for how to make this process more efficient and accurate.  

A coordinated approach to provider data management fosters data accuracy and adds efficiency to healthcare administration.

October 2019

Members expect their health plan to deliver reliable and accurate provider information so they can find the care they need. Yet maintaining up-to-date, high-quality provider directories is challenging. About half of all provider location listings have at least one inaccuracy, according to the Centers for Medicare and Medicaid Services (CMS).

Even as many dentists retire, a greater number of dental providers are continuing to enter the field.

October 2019

Today, more dentists are practicing each year as the U.S. dental industry is growing1. According to the Health Policy Institute (HPI), the number of practicing dentists is expected to increase between 2.6 and 4.5 percent between 2017 and 20372.

The increase in dentists is a positive change for consumers, who need a larger dental population to serve what the American Dental Association (ADA) has identified as a steady increase in demand for dental services. However, the rapid growth of this market also means an influx of dental provider data to manage.

September 2019

CAQH CORE and Health Level Seven International (HL7) have come together to accelerate automation and improve interoperability between healthcare administrative and clinical systems.

Though this is the first time that these organizations have collaborated on solutions specific to technical and administrative burdens, their complementary individual work has helped improve the electronic exchange of data across the healthcare industry.