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Manager, Human Resources - Change Management & Communications

Manager, Human Resources - Change Management & Communications
Reports to:
Vice President, Human Resources
As the Manager, Human Resources - Change Management & Communications you will be responsible for creating and implementing internal communication strategies that promote a positive, informed, connected, and engaged workplace.

Position Description

At CAQH, we are passionate about improving the employee experience across the organization, and we want to strengthen and promote our culture. As the Manager, Human Resources - Change Management & Communications you will be responsible for creating and implementing internal communication strategies that promote a positive, informed, connected, and engaged workplace. You will write and edit various communications including emails and PowerPoint presentations that enhance and support HR programs and the development of organizational change initiatives. You will evaluate communication needs, and devise and execute communication strategies.

The Manager, HR is a full-time, remote, exempt position and reports to the Vice President, Human Resources.

Base Salary Range: $120,000 - $140,000 annually.

Specific Responsibilities

  • Prepare, develop, implement, and execute a comprehensive internal change management communications program to share key messages, increase awareness, and create excitement for all CAQH employees.
  • Develop internal communications materials such as employee newsletters, presentations, benefit statements, and training materials for staff and management level audiences. Own people and culture content and communications with a lens to amplify the moments that matter throughout the CAQH employee experience.
  • Utilize creative employee-facing campaigns to increase awareness and understanding of certain tools, processes and programs, as well as increase employee engagement.
  • Understand the HR change management strategy and priorities and create and execute campaigns in support of employees, our business, and the HR function.
  • Partner with Corporate Marketing and Communications on key initiatives and develop an integrated communications plan, including drafting key messaging, communications, presentations, talk tracks, FAQs, and other ensure effective, branded, and well-executed communications.
  • Write and edit various communications material, including emails, PowerPoint presentations, and communications tip sheets, in support of HR programs and change management initiatives.
  • Construct and maintain a communications calendar for all HR communications and collaborate with the Corporate Marketing and Communications team. Maintain an annual communications calendar and manage the communications review and approval process.
  • Share best practices and work across the team to help create a cohesive communications experience for HR and regularly contribute to a team calendar of communication deliverables.
  • Follow all firmwide editorial style/branding guidelines and ensure consistency of all messaging and branding.
  • Leverage feedback, best practices, and expertise to provide best-in-class communications support. Gather and evaluate feedback/metrics on communications/campaigns and identify opportunity areas.
  • Support other HR functions including recruitment, performance management, and other areas as needed.


  • Ability to manage multiple tasks simultaneously, meet tight deadlines, and work under pressure.
  • Ability to produce clear, concise, well-designed communications. 
  • Collaborative team player with successful experience participating in high-profile cross-functional projects.
  • Possess strong attention to detail, delivering high-quality work on time and according to expectations.
  • Experience with HR programs including benefits administration and talent management.
  • Organized, flexible self-starter with the ability to complete projects/tasks on time with minimal supervision.
  • Problem solver with a proactive nature.
  • Ability to handle sensitive situations and confidential information with discretion.
  • Demonstrates strong time-management skills and thrives in a fast-paced environment.
  • Excellent grammar, punctuation, and proofreading abilities.
  • Familiarity with AP style and other writing standards and other HR functions.
  • Proficient in Microsoft Office Suite, Adobe, DocuSign, and Survey Monkey.


  •      8 to 10 years of HR Generalist experience.
  • 3 to 5 years of change management and communications experience.
  • PHR or SHRM-CP designations preferred.


  • Bachelor’s degree required; Human Resources, Communications, English, Journalism, or related field preferred.

Who We Are

Named one Modern Healthcare’s "Best Places to Work," CAQH has helped nearly 1,000 health plans, 2+ million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable, and consistent. CAQH Insights researches opportunities to reduce the burden of manual processes in healthcare administration.

What You Get

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office in downtown Washington, DC.

At CAQH, we are proud of our active commitment to Diversity, Equity, and Inclusion (DEI). Our DEI committee works diligently to foster an inclusive workplace where all individuals are valued, respected, and empowered. We embrace diverse perspectives and are dedicated to providing equal opportunities for everyone to thrive. Join us in our mission to transform healthcare through innovative technology solutions while making a positive impact on the lives of diverse communities.

CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Applicants have rights under the Family Medical Leave Act (FMLA)Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you are interested in applying for employment with CAQH and need an accommodation to apply for a posted position, contact CAQH Human Resources at 202-517-0436.