Sr. Manager, Solution Design
Position
Sr. Manager, Solution Design
Reports To
Director, Solution Design
Post Date
The Sr. Manager, Solution Design will engage prospects and customers to conduct deep needs assessments to optimize value from its enterprise solutions.
Position Description
The Sr. Manager, Solution Design will engage prospects and customers to conduct deep needs assessments to optimize value from its enterprise solutions.
Specific Responsibilities
Customer Advocacy
- Pre-Sale Strategy – Solution Design will conduct comprehensive assessments to define a go forward path for prospects. This go forward path will include articulating the need (and Business Case) for CAQH Solutions, ensuring prospects understand how the solution(s) will provide value.
- Sales to Implementation – In partnership with Sales, Solution Design will transition the prospect to the Implementation team, ensuring the prospect’s business case and value proposition are understood and remain available throughout the implementation.
- Post Implementation – Solution Design will engage with new solution clients following Implementation to solidify client adoption and value recognition.
- Optimization Analysis – Periodically, Solution Design will identify opportunities for added value (improve effectiveness of current usage and/or expand usage) into additional areas for existing clients.
- Consulting Projects – Solution Design will identify and lead custom scope of work projects intended to support existing or prospective clients in developing efficient and effective utilization of CAQH solutions.
Methodology and Delivery
- You will have your 'finger on the pulse' of how all CAQH Solutions deliver value. You are going to assess assigned projects and/or services to ensure there is a clear understanding of what services the customer needs or is receiving and the overall value they deliver.
- You will provide value by creating strategies to support adoption and continued use of CAQH solutions.
Leadership
- As a senior member of the team, you will be responsible for providing feedback to internal teams leading to sound strategies to mitigate risks, improve or enhance technology as well as, provide product market intelligence or other information gleaned that may impact customer adoption of CAQH solutions and data usage.
Knowledge, skills and abilities
- Excellent organizational, prioritization and time management skills.
- Exceptional interpersonal and telephone communication skills with the ability to effectively guide the client throughout the client journey.
- Ability to listen actively, synthesize client or needs and then present CAQH product and solutions in a flexible and responsive manner.
- Ability to handle multiple tasks seamlessly without a drop in quality. Strong attention to detail and the ability to follow consistently to resolve concerns and ensure client satisfaction.
- Ability to experience negative results and yet retain and sustain focus, professionalism, and enthusiasm for work and CAQH products over an extended period.
- Ability to interact, cooperate and work closely with all levels of internal and external colleagues.
- Ability to work independently and sustain high level of motivation and enthusiasm.
- Ability to analyze complex data sets and convert them into meaningful insights.
- Possesses a strong work ethic and desire to contribute individually, to the team, and to the organization.
- Fully proficient with current CRM software as well as Microsoft Office, Word, Excel, and PowerPoint.
Experience
- A background in delivery in a consultancy environment.
- Experience working in a metrics and data driven environment and must be excellent at using data and information to demonstrate delivery of business value to customers.
- Familiar with APIs and other common data exchange mechanisms.
- A good understanding of managed services and project delivery.
- Experience working with healthcare customers of all sizes.
- Seven or more years of experience working with clients on complex technology product implementation projects.
- Three or more years with provider data and/or COB membership data.
- Three or more years of project management experience.
Education
- B.A./B.S. degree in Business, Healthcare, Marketing, or related field preferred but not required.