The CAQH CORE Health Plan IT System Exemption Policy allows a health plan seeking CORE Certification to request that a scheduled migration of an existing IT system(s) that represents less than 30 percent of a payer’s market share be exempt from being CORE conformance only if the remainder of the health plan’s IT systems are CORE conformant. The policy requires the new IT system to be CORE conformant by the end of the exemption period, which lasts for 12 months.

The CAQH CORE Enforcement Committee, composed of a diverse group of CORE-certified entities, reviews verified complaints of non-conformance against CORE-certified entities and is responsible for providing any extension to the grace period to remediate an issue. Enforcement Committee members will be appointed by the CAQH CORE Board.

Per the CAQH CORE Enforcement Policy, the details of specific complaints against non-conforming CORE-certified entities remain confidential. Names or other identifying information will not be publicly released by CAQH CORE. This information will only be used and disclosed by CAQH CORE for its non-conformance review by the CAQH CORE Enforcement Committee.

If a CORE-certified entity is found to be in actual violation of a CAQH CORE Operating Rule(s) and the violation is not remedied per the CAQH CORE enforcement timeline, the entity’s certification will be terminated and its name removed from the CAQH CORE website. De-certified organizations are entitled to seek re-certification by re-completing the CORE Certification process and paying all required fees again. De-certified entities can no longer use the CORE Certification Seal and the entity’s name will be removed from all CAQH CORE listing of CORE-certified entities.

Under the CAQH CORE Enforcement Policy, CORE-certified organizations are encouraged to privately resolve disputes before submitting a formal complaint of possible non-conformance to CAQH CORE. CAQH CORE enforcement is a complaint-driven process that requires documentation (electronic or paper) demonstrating multiple instances of non-conformance with the CAQH CORE Operating Rules at the specific rule set of CORE Certification.

Under the CORE Certification program, two types of organizations may file a complaint of non-conformance with CAQH CORE against a CORE-certified organization:

Per the CAQH CORE policies on certification, if a CORE-certified entity is acquired by an entity that is not CORE-certified, the acquiring company will only be allowed to be CORE-certified if the acquired company is the only business that is applicable to the CAQH CORE Operating Rules. Or, if the acquired company continues to operate as a separate subsidiary, it may retain its CORE Certification. If this is not the case, then the newly merged company will be required to seek certification. 

Per the CAQH CORE policies on certification, a parent corporation seeking CORE Certification will not be certified unless all subsidiaries of the corporation are in conformance with the CAQH CORE Operating Rules. Otherwise, each subsidiary of the parent must individually seek certification and thus would receive its own CORE Certification Seal for the appropriate set of CAQH CORE Operating Rules.

Yes. After processing your CORE Certification application, CAQH CORE will send you an electronic copy of your CORE Certification Seal for the appropriate operating rule set(s) for which certification has been achieved. This Seal can be used in your communication tools/materials. Please refer to the CAQH CORE Marketing Guidelines for more information.

See the list of pending and currently CORE-certified entities/products which specifically lists vendor product CORE Certification.