More than half of patients use health plan provider directories to find an in-network clinician that is right for them. Despite industry efforts, however, directory inaccuracies have been a persistent challenge. When directory information is incorrect, patients can be inconvenienced and face financial consequences. To address these issues, policymakers at the federal and state levels are requiring health plans and practices to put processes in place to improve provider directory data.
Industry leaders Sorin Davis of CAQH and Tammy Weaver of the American Medical Association discuss how providers and health plans can work together to improve the accuracy of plan directories.