Executive Assistant

Position Summary:

The Executive Assistant provides high-level administrative, operational, and logistical support to the Chief Policy & Research Officer (CPRO) and the Chief Commercial Officer (CCO). This role serves as the primary point of administrative coordination for the CPRO and CCO, supports industry councils such as the CAQH Provider Advisory Council, and manages the day-to-day operations and maintenance of the CAQH Washington, DC office.

The Executive Assistant is responsible for ensuring that executive, departmental, and office operations run efficiently and professionally. This includes managing calendars and communication for the CPRO and CCO, coordinating complex meetings, supporting council activities, maintaining office appearance and functionality, and overseeing relationships with building management and vendors.

The Executive Assistant is a full-time, exempt position based in the Washington, DC area and operates on a hybrid schedule (2 days onsite in the DC office, plus additional in-office support as needed).

Base Salary Range: $85,000 - $95,000

Specific Responsibilities:

Executive Support to the CPRO & CCO:

·       Manage executive calendars, including complex scheduling, meeting prioritization, and travel arrangements.

·       Prepare and organize briefing materials, slide decks, agendas, and reports for internal and external meetings.

·       Draft, proofread, edit, and format correspondence, presentations, and documents.

·       Screen, prioritize, and respond to communications; ensure executives are informed of critical updates and deadlines.

·       Track and support completion of action items and follow-ups from meetings and council sessions.

·       Process expense reports, timesheets, and administrative tasks related to executives’ operations.

Industry Council & Stakeholder Support:

·       Coordinate logistics for industry council meetings, workgroups, and virtual/in-person sessions.

·       Manage scheduling, communication, and documentation for council members and external stakeholders.

·       Support content development, presentation formatting, and event preparation.

·       Serve as a liaison for council participants, ensuring a professional and responsive experience.

Office Services & DC Office Operations:

·       Maintain suite security by administering access badges, room access, and regularly auditing badge lists.

·       Ensure the overall appearance and functionality of the DC office (conference rooms, kitchen, office spaces, etc.).

·       Proactively manage office supply inventory, placing orders, and unpacking deliveries.

·       Coordinate copier and printer service, maintenance, and supplies.

·       Provide basic onsite IT support in collaboration with the Senior Manager of IT Support Services (e.g., equipment setup for new employees, troubleshooting conference room A/V).

·       Support internal meetings through room setup, furniture configuration, catering, A/V, and post-event cleanup.

·       Manage incoming/outgoing mail, courier services, and package distribution.

·       Maintain kitchen inventory (snacks, beverages, paper goods).

·       Coordinate office/cube signage for hires, terminations, and internal moves.

·       Liaison with building management regarding HVAC, cleaning, maintenance, and service issues.

·       Attend Tenant Council meetings on behalf of CAQH.

·       Manage building parking services for staff (new accounts, terminations).

·       Triage and resolve staff maintenance requests related to equipment and workspace.

·       Assist Finance and Legal with filing and monthly exclusion list compliance screening.

·       Coordinate new employee office setup and support internal office moves.

·       Receive guests and manage front desk coverage when onsite.

·       Other duties as assigned.

Confidentiality and Discretion:

·       Handle sensitive and confidential information with the utmost discretion.

·       Maintain confidentiality in all aspects of the role.

Skills:

·       Exceptional organizational, time-management, and multitasking abilities.

·       Strong written and verbal communication skills.

·       High level of professionalism, judgment, and discretion.

·       Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

·       Ability to manage complex schedules and competing priorities.

·       Strong relationship-building and customer-service mindset.

·       Ability to work independently and anticipate needs.

·       Basic familiarity with computer hardware and willingness to learn office A/V equipment and IT troubleshooting.

·       Strong interpersonal skills and ability to work collaboratively with diverse teams. 

·       Detail-oriented, resourceful, and proactive problem solver.

Experience:

·       Minimum 5 years of experience in an Executive Assistant or similar role, preferably supporting C-level executives.

·       Experience supporting committees, councils, or stakeholder groups.

·       Experience in operations, office coordination, facilities support, or similar responsibilities preferred.

Who We Are

The Council for Affordable Quality Healthcare (CAQH) was formed by health plans who came together nearly 25 years ago with the desire to make healthcare work better. Today, we are trusted by stakeholders from across the healthcare ecosystem to improve business processes and offer the most comprehensive provider and member data in the United States.

What You Get