Legal Operations Paralegal - Contracts & CLM
Position Description
The Legal Operations Paralegal – Contracts & CLM supports CAQH’s Legal team by owning both contract lifecycle execution and day-to-day administration of CAQH’s Contract Lifecycle Management (CLM) platform, Agiloft. This role functions as a hybrid paralegal and legal operations professional, serving as the primary point of contact for contract intake, workflow management, system governance, and contract data integrity.
This individual partners closely with the General Counsel and Legal team, as well as Procurement, Finance, Sales, Account Management, and Supplier Management, to ensure contracts are processed efficiently, consistently, and in compliance with CAQH policies. The role requires strong paralegal judgment, hands-on CLM system expertise, and the ability to operate independently in a fast-paced, cross-functional environment.
This is a full-time, remote, exempt position reporting to the General Counsel.
Base Salary Range: $85,000 - $110,000 annually.
Specific Responsibilities:
Legal Operations & Paralegal Support
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Act as a trusted paralegal partner to the General Counsel and Legal team, supporting contract-related legal operations and workflows.
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Manage contract intake, triage, and prioritization in alignment with Legal guidance and business needs.
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Maintain accurate and complete contract records, including execution status, amendments, renewals, expirations, and required notices.
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Track and support compliance with contractual obligations, internal policies, and governance requirements.
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Assist with audits, evidence collection, and legal or compliance reporting related to contracts.
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Support Legal in reviewing contract metadata, identifying inconsistencies, and ensuring adherence to approved contracting standards.
CLM (Agiloft) Administration
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Serve as the primary system administrator and subject matter expert for CAQH’s Agiloft CLM platform.
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Manage user access, roles, permissions, onboarding, and terminations within the CLM system.
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Maintain and update contract templates, clause libraries, workflows, and metadata fields.
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Ensure data accuracy, system hygiene, and integrity of all contract records.
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Support contract execution through Agiloft integrations, including DocuSign.
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Produce standard and ad hoc CLM reports for Legal, Finance, Procurement, and business leadership.
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Serve as first-line support for internal stakeholders with questions related to contracts, CLM workflows, and system functionality.
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Coordinate with Agiloft Support and external consultants to troubleshoot issues, document resolutions, and track enhancements.
Continuous Improvement & Enablement
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Partner with Legal and technical resources to design, implement, test, and deploy CLM enhancements and upgrades.
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Support requirements gathering, configuration changes, and user acceptance testing.
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Develop and maintain CLM documentation, training materials, process guides, and FAQs.
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Train new and existing users on contracting processes and Agiloft functionality.
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Proactively identify opportunities to improve contract workflows, system efficiency, and user adoption.
Supervisory Responsibilities:
None.
Skills:
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Paralegal training, certification, or equivalent hands-on paralegal experience.
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Strong understanding of contract lifecycle management and legal operations workflows.
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Hands-on experience administering a CLM platform, with Agiloft experience strongly preferred.
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Ability to exercise sound judgment, maintain confidentiality, and work closely with attorneys.
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Excellent attention to detail, organization, and documentation skills.
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Strong communication skills and ability to collaborate across legal, technical, and business stakeholders.
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Ability to work independently, manage competing priorities, and meet deadlines.
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Proficiency with Microsoft Office and general business systems.
Preferred Skills:
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Prior experience supporting in-house legal teams.
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Experience with Salesforce, DocuSign, or related contract and CRM tools.
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Experience supporting audits, compliance initiatives, or regulated environments.
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Agiloft Administrator certification or comparable CLM system credentials.
Experience:
- Minimum of 5 years of experience in legal operations, contract administration, or paralegal roles.
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Demonstrated experience owning CLM systems, contract workflows, and system governance.
Education:
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Bachelor’s degree required.
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Paralegal certificate or legal operations credential strongly preferred.
Who We Are
The Council for Affordable Quality Healthcare (CAQH) was formed by health plans who came together nearly 25 years ago with the desire to make healthcare work better. Today, we are trusted by stakeholders from across the healthcare ecosystem to improve business processes and offer the most comprehensive provider and member data in the United States.
What You Get
CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office in downtown Washington, DC.
At CAQH, we are proud of our active commitment to equal opportunities for all. Our teams work diligently to foster a workplace where all individuals are valued, respected, and empowered. We embrace different perspectives and are dedicated to providing equal opportunities for everyone to thrive. Join us in our mission to transform healthcare through innovative technology solutions while making a positive impact on the lives of diverse communities.
CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination, and any such conduct is strictly prohibited.
Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you are interested in applying for employment with CAQH and need an accommodation to apply for a posted position, contact CAQH Human Resources at 202-517-0436.